FAQs

DO I NEED TO SEE A DOCTOR FIRST?

No. You can come straight to physical therapy without a referral. This can save you the time and money, as well as help you feel better faster. We may recommend you see a physician at times if needed, and can often assist you in getting an appointment faster than you can on your own.

DO I HAVE TO BE INJURED TO RECEIVE PHYSICAL THERAPY?

No. Physical therapists are experts on evaluating, diagnosing, and assessing the musculoskeletal system - the movement system. At OMI, we excel at identifying movement dysfunction and asymmetries that may be causing injury, limiting your performance, or that could lead to future injury. In addition to injury rehabilitation, we provide a combination of hands-on techniques and corrective exercises designed to optimize your body and performance.

DO YOU ACCEPT MY INSURANCE?

OMI is an out of network provider, meaning we do not directly accept insurance. However, you can contact your insurance company and ask “what are my out of network physical therapy benefits?” Many times they may reimburse you for some or even all of your PT services. We will provide the information you need to share with your insurance company to get reimbursed. OMI practices this way because we work for you, not insurance companies. This allows us to treat and spend the time with you that you deserve!

HOW DO I SCHEDULE AN APPOINTMENT?

The easiest and preferred way is to click the schedule now button (or click here), which will take you to our online booking site. Here you can create a profile, select appropriate services, and see available appointment times. You can also call or email to get assistance with scheduling.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept cash, check, and all major debit/credit cards. You may also pay using your HSA/FSA accounts, if applicable.

WHAT SHOULD I DO PRIOR TO MY FIRST APPOINTMENT?

Prior to your first appointment, we ask that you fill out new patient/client forms that will be sent to the email provided. These forms are a requirement. Completing them prior to your visit assures that you will receive your full appointment time.

WHAT SHOULD I WEAR TO MY APPOINTMENTS?

To make the most of your appointments, we ask that you wear clothing that allows you to move freely and comfortably.

WHAT IS YOUR CANCELLATION POLICY?

If you must cancel or change an appointment, we require that you give us 24 hours notice prior to your scheduled appointment time by calling (317-727-0113), cancel through online booking site, or by email (info@OMI-team.com). You will be charged 100% of your expected service cost if 24 hours notice is not given. Since we only see one patient/client at a time, it is only fair to OMI and other clients that we have this policy in place. We appreciate your understanding and cooperation.

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